Interactive Support for Firefox

1. Call a Pelican Computer Technician at [504] 818-0200

2. Click here to start the utility download and this will open

   

3. Choose Save To Disk (You will see the download manager (below) appear briefly by your clock)

   

   You will now have this icon on your desktop

   

4. Double-click this icon and this window will pop up

   

5. Double-click "Internet support - Double Click This Line..."

   

6. When an active connection is made you will see this logo (circled) by your clock.
   At this point the technician can talk to you and work on your computer at the same time.

   

   When the technician closes the session this icon will disappear. You can also close the session yourself by right-clicking on the icon and choosing close.